Service users are supported to be tenants in their own homes

We support service users to find appropriate accommodation suitable for their needs in an area of their choice. 

All relevant stakeholders, including the commissioning authority are part of this process. The standard of the accommodation and all issues of health and safety is the responsibility of the agency providing the accommodation. We work in close partnership with all agents providing accommodation to ensure this is maintained to an acceptable standard.

However it will be the responsibility of the service user to keep it in a reasonable condition of cleanliness, hygiene and safety, supported where necessary by a named support worker. Service users are encouraged to fully integrate in the local community, making use of all available amenities and services suitable to their needs. e.g. transport, libraries, colleges etc Each service user has a named key worker who will visit them regularly in their own home and they will also have access to the wider services provided by Diligent Care Services Ltd including a 24 hour on call facility.

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"Diligent called me and ask me if I would like to come to certain special events. They always suggest great and new things to do, it’s wonderful to break from the normal routine."